How do I make a team?

The Trek Team creation feature is only available in your computer's browser. (Use Google Chrome for best results.)<Current Trek users>...

Can I create a Trek Team on the app too?

Unfortunately the Trek Team creation feature is only available in your computer's browser. (Use Google Chrome for best results.)This feature...

How are Trek Team and personal Trek accounts different?

Personal Trek accounts: Trek personal accounts can only have a single user registered to them.Trek Team accounts: Trek teams are designed fo...

What's the difference between admins and owners?

In general:Owners: Payment permissions. Can invite new members to the team.Admins: Can invite new members to the team.<Payment permission...

How do I change the owner of my team?

Only owners can change owner permissions for their team.Click on your user icon at the top of the page to open the dropdown menu and click o...

How do I add members to my team?

Only owners and admins can add members to a team.1) Click on your user icon at the top of the page to open the dropdown menu and click on yo...

What will happen if I invite a current HiNative user to be a member of my team?

1) They will be notified by email that they have been added to your team.2) Information relating to their Trek account will be available on ...

Can I invite Premium members of HiNative to my team?

Yes, Premium members can be invited to Trek Teams. However, Premium members can not be given Owner permissions on an existing team. (They ca...

I can't invite a current Trek user to be a member of my team.

Currently, current Trek users can not be invited to teams. Past Trek users can be invited to teams.   2Sheet1 英語 &n...

Will all team members receive the same problem each day?

Yes,Trek students receive the same problems each day as other students taking the same course. The members of a team will always be taking t...

I made a team but I want to change the course we are taking.

Unfortunately, the option to change courses is not currently supported for Trek Teams.

I made a team and would like to change the course certain members of it are taking.

Unfortunately, the option to change courses is not currently supported for Trek Teams, even for specific members.

I want to change from a monthly plan to a yearly one.

Unfortunately, we don't currently support the option to switch payment plans at this time.

I made a team and want to change its payment plan.

Unfortunately, the option to change payment plans is not currently supported for Trek Teams.

I want to receive an invoice

<Changing receipt information>1) Click on your user icon at the top of the page to open the dropdown menu and click on your "Sett...

Where can I set the name for my team's receipts?

On your Settings > Trek page, click on the "Team Settings" tab under the "Team" section. Enter the name under the &qu...

I created a Trek Team and now my card is being charged for multiple members' subscriptions.

The card registered to a Team account will be charged for each members' subscription, each payment period. Individual members cannot make se...

Who can view/change a Team's payment information?

Only the owner of a team can view/change its payment information.

Deleting a Trek Team

All Team members must be removed before a Trek Team can be deleted.<Deleting a Trek Team>1) Click on your user icon at the top of the ...

I want to leave my team/I want to be removed from my team.

Only owners and admins can remove members from a team.1) Click on your user icon at the top of the page to open the dropdown menu and click ...

How long can members use Trek after they've been removed from a team?

Members that have been removed from a team will be able to use Trek until the owner of the team's next subscription renewal date.E.g.10/10　O...

I can't unregister/I can't delete my team.

- Only owners can remove members from a team and delete their team.- Owners must remove all members from a team before the team can be delet...