How do I sign up?

The main options for signing up for HiNative are Google,  Facebook, Email, and Apple (iOS app only). ＜How to sign up＞Google&n...

How to use the app

HiNative is a Q&A platform for language learners.You can ask questions about the languages you're learning and answer questions about yo...

Tell me about question templates.

HiNative question formats are prewritten templates for various styles of questions.They are designed to make asking questions on HiNative as...

I want to log in/log out.　

＜Log in＞Tap or Click [Sign in].Choose the [Sign in] option that matches the one you initially used to sign up for HiNative.＜Log out＞Tap or C...

I want to change the app's language.

The language interface on the HiNative apps for Android and iOS is connected to the interface you are using on your device. The language int...

I want to add/edit/delete my native and interested languages and countries and regions.

You can manage your native and interested languages on your [Profile] page.Once you have updated it, you cannot change your native language ...

Setting your native language

You can set up to at most two native languages in your profile. Once you've changed your native language, you won't be able to update it aga...

What does the "Language level" symbol mean?

The language level symbol next to users' "Languages of interest" shows you how proficient they are at each language. We hope users will use ...

I want to edit my username/profile picture/self introduction.

＜Edit username＞Go to your [Profile] page. Tap or Click the edit icon on the top right of your screen. Change it to the one you want.Tap [OK]...

I want to change my email address/password.

＜Change email address＞Go to [Settings]. Tap or Click [My account]. Tap or Click [Change email address]. Enter a new email address and tap [S...

I forgot my password.

Here are the steps to reissue it. ＜How to reissue＞Tap or Click [Forgot your password?] on the login page. Enter the email address you u...

I want to turn off notifications.　

You can change your notification settings.If you turn off email and/or push notifications, you will not receive the notifications, but they ...

I want to view my questions/answers/Upvote/featured answers/bookmarks.

HiNative stores all of your activity on the platform on your [Profile] page. You can view your:Q : QuestionsA : Answers👍 Upvote (Like) : Yo...

I want to delete/edit/close/reopen my question.

To start, first, tap on the question that you want to manage.You can view a list of your questions by going to your [Profile] page and tappi...

I want to give additional information/context to my questions.

There is a special section for adding context to questions so that other users can provide you with more relevant and accurate answers. ...

I want to add photos to my questions/answers.

Before you can post questions and answers with photos, you will need to give HiNative access to your device's Photos and Camera. You will re...

I want to post voice/video questions and answers.

Before you can post voice questions and answers, you will need to give HiNative access to your device's microphone. You will receive a popup...

How to answer "Does this sound natural?" questions and change my vote?

＜Answer questions＞Choose an answer and click or tap it.Correct sentences If you choose other than "Natural". ※ When you post your answer, th...

I want to delete/edit my answer.

To start, first find the answer that you want to manage. You can view a list of your answers by going to your [Profile] page and tapping&nbs...

I want to filter the question feeds.

There are 4 filter options available in the question feeds.Unanswered questions. > Only display questions that have no answers yet. About...

Why do some answers not count towards the number displayed on a question in the feed?

The numbers displayed on questions in the feed count the number of "Native answers" that a question has received. Answers from use...

It says there are answers to a question, but when I open it, there aren't any.

On questions, users are able to vote on how natural a sentence or phrase sounds in addition to adding written comments. "Votes" from native ...

I can't understand users' questions in different languages from my own.

Premium users can press [See a translation] and see the contents translated to their native language.If a question or answer is not sub...

What is a Featured Answer?

Featured answers are the answers which users believe best answer their questions.When an answer is selected as a featured answer, a few thin...

What happens when I press 👍 Upvote (Like)？

There are a few things that can happen when you press 👍 Upvote (Like) on another users' answer.The number of likes will be shown for that a...

What do I do if I disagree with an answer? 👎

So, you've found an answer that's a little off-base or maybe doesn't address the question.In times like these, you can push the "👎 Downvote...

Tell me more about Quick Levels.

Quick Levels help show how "Quick" each user is at answering questions on HiNative.Quick levels increase as users earn more Quick Points.The...

What are Quick Points and how do I earn them?

Quick Points are a feature on HiNative that shows how “Quick” users are at providing helpful answers to questions. The quicker you answer qu...

What are Quality Points and how do I earn them?　

Quality Points show the general quality of each users' answers.Answers made by users who are highly rated by other users and whose quality p...

What is follow?

All users can follow each other.  Follow to receive notifications when the next stream starts and/or the next question has been po...

I want to DM, message, and chat with other users in private.

HiNative does not include "direct message" or "chat" features.If you want to speak to another user within a question’s discussion directly, ...

What are Coins?

HiNative Coins can be used to purchase the following digital content in HiNative.GiftPaid question templatesPlayback for restricted audio an...

What are Gifts?

It's a dazzling display of gratitude to someone who dazzled you with an awesome answer.You can thank users with a gift the time an answer wo...

What are diamonds?

Diamonds are a reward for users who contribute outstanding content through their answers or live streams.  You can check your diam...

What are tickets?

You can use tickets when posting questions.On average, questions asked with Tickets get more answers than regular questions, and they get th...

What is AI Monga?

"AI monga" allows you to receive answers from AI.  HiNative aims to be “a platform where you can obtain answers from both AI and native...

What is HiNative AI chat?

HiNative AI chat is a feature that allows you to ask questions to AI.HiNative AI is an AI (Artificial Intelligence) specialized in language ...

What are country or region questions?

The Country or region Question question template is for questions about different countries and regions around the world.  It's th...

How do I report spam/trolls/inappropriate posts?

Please use the system reporting function. Reported posts will be handled according to the guidelines in the order they are reported.  A...

I want to block other users.

If you block a user, that user will not be able to see your questions and answers. You will not be able to see blocked user's questions and ...

I found a bug, what should I do?

Please send us a report right away with the following items and information.Items and information requirediOS/AndroidScreenshots of the issu...

I want to search questions in HiNative.

You can search through questions posted on HiNative to find out more about words of interest and slang, for example.You may search for all l...

Tell me about the Chrome extension ‘HiNative for Netflix’

HiNative for Netflix is a chrome extension that helps you to ask native speakers questions about the meaning of words, dialogues, and expres...

How do I delete my account?　

Please be aware that deleted accounts can not be recovered. ＜How to delete an account＞iOS Open your [Profile] page and tap [Settin...