＜Items and information＞

iOS/Android

• Screenshots of the issue occurring or of the error message that appears.

• The frequency that the issue occurs.

• Details on how to recreate the issue.

• OS version

• App version

• Model of your device

• Language of your device

Web

• Screenshots of the issue occurring or of the error message that appears.

• The frequency that the issue occurs.

• Details on how to recreate the issue.

• Smartphone or PC

• OS ( PC: Mac or Windows? / Smartphone: iPhone or Android?)

• Browser type and version

＜How to report＞

iOS

• Contact us by tapping [Contact] in your [Settings].

Android

• Contact us by tapping [Contact HiNative Support] in your [Settings] and the contact icon in the upper right corner.

Web

• Click  [Need some help?] below the nav bar at the top of the page and then click [Send questions, comments, and bug reports] at the bottom of the pop-up.

Email

• Email us at support@hinative.com.

• iOS OS13 or later

• Android OS7 or later

• Google Chrome