Please send us a report right away with the following items and information.
 

<Items and information>

iOS/Android

  • Screenshots of the issue occurring or of the error message that appears.
  • The frequency that the issue occurs.
  • Details on how to recreate the issue.
  • OS version
  • App version
  • Model of your device
  • Language of your device
 

Web

  • Screenshots of the issue occurring or of the error message that appears.
  • The frequency that the issue occurs.
  • Details on how to recreate the issue.
  • Smartphone or PC
  • OS ( PC: Mac or Windows? / Smartphone: iPhone or Android?)
  • Browser type and version
 

<How to report>

iOS

  • Contact us by tapping [Contact] in your [Settings].
 

Android

  • Contact us by tapping [Contact HiNative Support] in your [Settings] and the contact icon in the upper right corner.
 

Web

  • Click  [Need some help?] below the nav bar at the top of the page and then click [Send questions, comments, and bug reports] at the bottom of the pop-up.
 

Email

  • Email us at support@hinative.com.
 
 
※ HiNative supports and recommends the following OS versions and the browser.
  • iOS OS14 or later
  • Android OS8 or later
  • Google Chrome