Please send us a report right away with the following items and information.
<Items and information>
iOS/Android
- Screenshots of the issue occurring or of the error message that appears.
- The frequency that the issue occurs.
- Details on how to recreate the issue.
- OS version
- App version
- Model of your device
- Language of your device
Web
- Screenshots of the issue occurring or of the error message that appears.
- The frequency that the issue occurs.
- Details on how to recreate the issue.
- Smartphone or PC
- OS ( PC: Mac or Windows? / Smartphone: iPhone or Android?)
- Browser type and version
<How to report>
iOS
- Contact us by tapping [Contact] in your [Settings].
Android
- Contact us by tapping [Contact HiNative Support] in your [Settings] and the contact icon in the upper right corner.
Web
- Click [Need some help?] below the nav bar at the top of the page and then click [Send questions, comments, and bug reports] at the bottom of the pop-up.
- Email us at support@hinative.com.
※ HiNative supports and recommends the following OS versions and the browser.
- iOS OS15 or later
- Android OS8 or later
- Google Chrome