Items and information required

iOS/Android

• Screenshots of the issue occurring or of the error message that appears.
• The frequency that the issue occurs.
• Details on how to recreate the issue.
• OS version
• App version
• Model of your device
• Language of your device

Web

• Screenshots of the issue occurring or of the error message that appears.
• The frequency that the issue occurs.
• Details on how to recreate the issue.
• Smartphone or PC
• OS ( PC: Mac or Windows? / Smartphone: iPhone or Android?)
• Browser type and version

＜How to report＞

iOS

1. Tap [Contact] in your [Settings].
2. Enter your message.

Android

1. Tap [Contact HiNative Support] in your [Settings].
2. Tap the contact icon in the upper right corner.
3. Enter your message.

Web

1. Click  [Need some help?] below the nav bar at the top of the page.
2. Click [Send questions, comments, and bug reports] at the bottom of the pop-up.
3. Enter your message.

• iOS OS15 or later
• Android OS8 or later
• Google Chrome